Help

Support

Written by a human, answered by a human

Email mtbyte@proton.me and include your device model, Android version and what happened. A screenshot or a short screen recording gets things fixed considerably faster.

I bought VIP but ads came back

Open the Game's store and tap Restore purchases. VIP is tied to the Google account that bought it, so make sure the device is signed in with the same one. If ads persist after that, email us the order ID from your Google Play receipt.

My crystals disappeared

Crystals live on the device only. Clearing the app's data, uninstalling the Game or moving to a new phone removes them, and we have no copy to restore from. Purchased crystal packs that were never delivered are a different matter — send us the order ID and we will sort it out with Google.

How do I delete my data?

Uninstall the Game — that removes everything it stored. To wipe it without uninstalling: Android Settings → Apps → VOIDLOOP → Storage → Clear data. To reset what Google's ad services hold, use Android Settings → Privacy → Ads. We hold no account or server-side data about you, so there is nothing on our side to delete.

I want to change my ad consent

In the Game: Store → Ad settings. The button appears wherever a consent choice is legally required, and reopens Google's form so you can change or withdraw it.

The game runs badly on my phone

VOIDLOOP renders a GPU nebula shader behind the play field. On older devices, closing background apps helps most. Tell us the device model — slow hardware is worth optimising for, and the report is genuinely useful.

Report a bug or an inappropriate ad

Email mtbyte@proton.me. For ads, attach a screenshot — it carries the identifiers we need to forward the complaint to AdMob.